Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Joseph T
I could not fault this garage! The sales and service departments are a pleasure to deal with. I bought my Polo 1.4 from them about two weeks ago, unfortunately I had a slight issue with the car so I took it back and they were brilliant, they resolved the issue without hassle and free of charge! I'm very happy with my car and I hope they keep up the good work, while ever they do I'll continue to deal with Cartec!
Leah W
Buying a car through this company has been excellent, very understand and thoughtful of their customers.
Mick Baister
Excellent service highly recommend
Lisa S
Fabulous service from this garage. The person I dealt with was fantastic and made the whole experience so quick and easy and nothing was too much of an ask
Michael D
First class service from start to finish. Like most people I know nothing about cars. The guy explained everything to me in such a simplistic yet informative manner. Very friendly and constantly reassured me if I have any problems with the car even after the 28 days still give him a call. Whenever I look for cars Cartec will be the first place i look
Neil A
Great sales team. No problem with getting a car from here will come again great place thanks again lads for looking after me and my wife MR. Neil Aplin
Jason M
From the start of entering the premises I felt very welcomed and made to feel as if I was the only person focussed on. I was never rushed and the salesman gave me plenty of time as well as plenty of information regarding car and the company. I would highly recommend this company to everyone wanting to get a new car
David W
Quick simple no hassle , the lad we spoke to about car went through all details made everything very clear and easy to understand, outlined everything
Sarah J
After trying to sell my car to other dealers and we buy any car i took my car here and gave my car a full appraisal unlike the others where they just looked around it. Really went into detail and took about 20 mins to come up with an offer after there inspection which i did not mind as i took the offer as it was better and all explained on how they got to the price. Even dropped me off at home !!!!!
Jeff Aynsley
Excellent service
Davey S
Great experience, surprisingly very relaxed. Thank you
Ankur M
Excellent and professional service from Billy and the team at CarTec. Highly recommend their garage!
Andrew Scobie
Good selection
Kevin C
After looking for a new car on the vroom car sales site in north shields i came across a stunning bmw convertible for my wife and the sales approach was very relaxed and very informative. Hats off to this approach as it was a breath of fresh air to be dealt with in this way.
Happy customer!!!!
Tony Georgeson
Great service
John W
Great experience from start to finish.
Our family have been using Cartec workshop for over 8 years and have always found these guys great to deal with...
Darcie C
Really good experience from these guys!!! I Initially phoned to ask about a ford fiesta they had for sale to use as a second car but unfortunately was sold. The sales guy then told me about some other cars they had in stock which was within my budget. I thought i would go along and have a look, i originally had a fiesta in mind because i had one before but once i was shown the other cars i settled on a really nice clean peugeot which i love. Thank you for all of your help!
Alan Williamson
What a great garage to deal with from sales to service. The salesman was in no way pushy and left us alone to have a good look over the car without feeling pressured, he then did a great deal on my old car and the service center had it turned around within a couple days for me to collect. Highly recommended.
Sydney Dickinson
Good lads to deal with iv just pi ked a nice car up these lads really want you to have a good deal
Scott grahamslaw
Great choice of car staff are excellent
michael smithson
Bought my car from these guys, what a fantastic service I received, the two sales lads (Quincy and Jonny) re-write the book on selling cars they assisted every step of the way without ever pushing me into a decision, I'm over the moon with my purchase, I cannot recommend Cartec enough
Brian M
First class service from sale and after service. I would recommend there customer service and after sales highly.
Kieron G
I've bought 3 cars now from cartec and never had any issues, The staff are really friendly and I always feel I get looked after. Quality service and quality cars.
Fiona C
I can't fault this company at all. Right from the start, Quincy made the purchase of my new car a pleasure. There were no pushy salesmen but if you wanted help, you just had to ask.
After three weeks I had a major problem with my car, which they recovered. It was something that was not their fault and could not have been predicted. I was given the option of having that car fixed or choosing a new car. I chose to have a different car which was the other one I had liked initially. The could not have been more apologetic and sorry and made the whole situation a lot easier.
When I buy my next car, I will definitely be going back to Cartec.
Mark S
Fantastic customer service. Highly recommended.
Tanya S
I purchased a car just before Christmas, the sale was very smooth no problems plus the service was second to none lovely polite lads. After care is fabulous any problems are dealt with immediately with no hassle before I purchased the car when I was just looking I was not approached by the staff like some car sales men would to purchase a car from them I would definitely recommend cartec to anyone best customer service I have encountered in a very long time one happy customer I am
Craig Snell
We bought a car from Cartec and the whole experience was a pleasure from start to finish, The Sales Person (Marc) was very knowledgeable and advised us on the type of car for a young driver, including insurance and running costs etc.
My daughter took the car and was overjoyed. 3 days later the exhaust fell off the car, this can happen at anytime especially with some of the larger speed bumps around, so I couldn't fault Cartec for that. However they arranged for the car to be picked up, and a new exhaust fitted free of charge.
You simply could not have asked for anymore. I can also endorse their garage services as well, all of my family and some friends use their garage, and they have always been fair and not expensive.
Well done Cartec, just keep on doing what you are doing.
Craig S
We bought a car from Cartec and the whole experience was a pleasure from start to finish, The Sales Person (Marc) was very knowledgeable and advised us on the type of car for a young driver, including insurance and running costs etc. My daughter took the car and was overjoyed. 3 days later the exhaust fell off the car, this can happen at anytime especially with some of the larger speed bumps around, so I couldn't fault Cartec for that. However they arranged for the car to be picked up, and a new exhaust fitted free of charge. You simply could not have asked for anymore. I can also endorse their garage services as well, all of my family and some friends use their garage, and they have always been fair and not expensive. Well done Cartec, just keep on doing what you are doing.
Emma A
Excellent service received in both the workshop and sales departments, used this company for several
Years with out any issues and always made to feel welcome , lovely bunch of people and value
For money , have recommended to friends and relatives and will continue to do so , thank you
Eric Forster
Very friendly staff. The work done is always top notch & they will go out out their way to help.
Dene Olley
I bought a great little cheap trade in from this company.
Donna Larkins
Took delivery of my new car today, amazing service and A* customer service by Marc. Have made sure car is immaculate and in working order, would recommend
David Slater
I've dealt with this garage for a few years now. There's nothing any problem to these guys. Outstanding job always. Thanks guys highly recommend cartec motor company.
Paul Hardy
I've just bought a mini from cartec and can honestly say that th service these guys give is excellent, after buying cars from main dealers in the past it's refreshing to have genuine helpful people.
Johnny and Quincy where both excellent - I pick the car up,on Wednesday and am sure all will be spot on upon my collection. I've dealt with cartec on numerous other occasions and have never had cause to complain. Big thumbs up from me.
Robbie Elliott
Always fairly priced would recommend
Mike K
Cartec had the exact car I was looking for and the buying experience was one of the best. No nonsense, helpful & very pleasant sales team. However, it's the after sales response I received which merits this review. I'd discussed a problem with my car with a very helpful and knowledgeable member of their workshop team. His suggestion of using premium grade diesel fuel 'seemed' to improve the problem, however within a couple of weeks it returned with a vengence. A telephone discussion resulted in me returning the car for a detailed diagnostic check. The staff were incredibly attentive, professional and efficient and identified two faults very quickly and parts were ordered to effect repairs. In addition, a problem with the front brake discs was noticed and repaired also. I was provided with a free courtesy car, kept fully informed on a regular basis & when my car was ready for collection it had been fully valeted and looked pristine. First class service from a first rate team.
PinkStamp49
Cartec had the exact car I was looking for and the buying experience was one of the best. No nonsense, helpful & very pleasant sales team. However, it's the after sales response I received which merits this review. I'd discussed a problem with my car with a very helpful and knowledgeable member of their workshop team. His suggestion of using premium grade diesel fuel 'seemed' to improve the problem, however within a couple of weeks it returned with a vengence. A telephone discussion resulted in me returning the car for a detailed diagnostic check. The staff were incredibly attentive, professional and efficient and identified two faults very quickly and parts were ordered to effect repairs. In addition, a problem with the front brake discs was noticed and repaired also. I was provided with a free courtesy car, kept fully informed on a regular basis & when my car was ready for collection it had been fully valeted and looked pristine. First class service from a first rate team.

PurpleWallet40
fantastic dealership not pushy or trying to oversell products very honest with cars .
NavyUmbrella41
Fantastic service would highly recommend them. Extremely happy with my new car.
MagentaBag95-1
Outstanding service. Nothing was a hassle from this company. Highly recommend.
Sarah J
Bought a few cars now from these guys. An Audi estate for myself and a Corsa for my daughter passing her test.
Very knowledgeable with there finance options.
Great after care as had a small problem after a few weeks but they promptly repaired even giving me a courtesy car for the day which wasn't expected.Already recommended this garage to my friend who also bought a car and I even got £50 as well for me recommending someone.
RedHammer4
Great service when I bought my VW polo
Lee T
Hi, absolutely love my golfGTD which I purchased from here, at a very reasonable price. The service was excellent. Staff were very polite and got a very good price for my trade in. My engine light come on after 3 month, I got in touch with them and they booked me in the next day, I left it with them and it was fixed the same day, so glad I purchased a warranty as it didn't cost me a penny. Would definitely recommend Cartec and will be buying my next car from them.
Steven N
I own a landrover discovery 3. Which is on its second set of E G R valves which cost over £500 a pair plus labour charge to fit. The vehicle goes into limp mode and is very dangerous to drive. I took the disco to Cartec for them to check it over to make sure it was the valves. They plunged it into their fault code machine and it came up with E G R fault codes. Thinking the worst they suggested cleaning out the E G R valves with a new machine they were thinking of purchasing. I am pleased to say we have driven over 1500 miles with out any faults. And the disco is running the best it's ever been. When we book our disco in for its survice we will also book it in for another clean out of the valves to keep on top of them. A big thanks to all at Cartec for saving us a small fortune
Kirstie Medlen
Excellent service, nothing's a problem, highly recommend.
Russell Hilderbrand
I have used this garage several times,

Good prices. Very knowledgeable staff and quick

Can't ask for more.

Russ
Sarah J
After trying to sell my car to other dealers and we buy any car i took my car here and gave my car a full appraisal unlike the others where they just looked around it. Really went into detail and took about 20 mins to come up with an offer after there inspection which i did not mind as i took the offer as it was better and all explained on how they got to the price. Even dropped me off at home !!!!!
Mike S
A pleasure to buy our car from Cartec we will buy from them again. The salesman was very professional and easy to deal with, he kept his word and made sure everything ran smoothly by keeping us informed on all the requirements we asked for. From start to finish we were very impressed with the way the sale was conducted.
Sarah C
Cartec made buy my new car so easy. They offered a great part exchange price and made my purchase a enjoyable experience.
geordie g
We have had our new car for the past week with absolutely no problems.
From choosing our car to driving it home the whole experience was fantastic.
We turned up thinking of changing from our civic which was still under finance but because of the great part ex value we were given this enabled us to upgrade our car to an outlander.
Our salesman was David who made sure we where completely confident with the car before we signed anything was great, we where taken on a test drive which I could take anywhere rather than a planned route which alot of dealers have (this is usually a ploy to stay on the smoothest roads possible) during the test drive I noticed a couple of things that needed doing to get the car perfect and was assured this would all be done by the time I picked it up.
Upon looking around the car and paperwork I picked up a couple of other things which again wasn't a problem for this garage (mudflaps needed resealing and a tyre needed a slow puncture repair).
I think for me the biggest thing was the timing belt was due to be done and once I mentioned this to my surprise I was told this would be done within the service carried out pre delivery which true to there word it was, also stamed and sighned the service book to confirm.
The pre delivery work included the niggles I had found a full service including timing belt and water pump and an mot also as they where doing these checks they came across a few things themselves which didn't NEED to be done (ball joint track rod end two new front tyre and rear breaks) but they done them as they weren't up to the standard they have set for themselves. My car also came with a 12 month warranty and 12 month AA breakdown cover with free MOTs for the time I have the car so all in all an absolute brilliant experience and a massive thank you to all the guys at cartech.

Now the warranty I thankfully haven't had to use but if I do as always I will update this post and add a new one but if it is half as good as the sales it is only going to be good

Geordie g
Eddie T
Recently bought a car from Cartec Motor Company and was really chuffed with the service. Arrived on the day, was shown the car and the deal went through as planned. The lads in the saleroom were really welcoming and even sorted out the tax on the new vehicle for me. Would definitely recommend as are reliable and consistent with their co operative communication.
Melanie M
July bought a peugeot 107 blue immaculate condition for getting back & forward to work !! Salesmans name was Quincey and you couldn't meet a nicer guy !! Just went out of his way to help us without being pushy !! So much so that we put our family car in this week for a Peugeot 3008 we had seen earlier on !!! Fab car and got an excellent part x change deal on our renault So we are well pleased with both of our new peugeots !!! Both with a years warranfy on them ! 3008 needed an update on fhe hands free ! Quincey rang Peugeot ashington for us and arranged them to do a free update!!!
Brian B
Good friendly salesman
Dorothy N
very impressed a quick and speedy service new battery fitted very reasonable price and lads very helpful they will get our business from now on
Ben A
Bought a great Seat Leon FR with from these guys, great condition and good part Ex offer. A small stone chip on the bonnet which they agreed to fix for me at no cost, picked the car up from my drive and returned as if it had just drove off the showroom floor. Fantastic experience with Alf, Marc and the team.
Rachael J
Fab service!! Quince found what I wanted and was able to sort a cracking finance deal too. Would recommend him to my friends and family. Thank you!!!
Brian P
Very pleased with the car I bought. Dealer 'bent over backwards' to assist me, particularly in literally 'meeting me halfway' in collecting it. I am some 270 miles from dealer premises. Would highly recommend Cartec Motor Company.
Jessica W
I approached Cartec after being advised the lease of my current car was ending a lot sooner than I expected. I had 4 weeks to find a new car! I walked in and walked out the same day with an amazing BMW at an affordable rate, and it was ready to be picked up within the week! Plus I can just pop in or ring up if I need any help or have any questions! Couldnt thank the lads at Cartec enough for all their help! Would definitely recommend Cartec to anybody!!
Harry J
They were very helpful in getting me the car to me as quick as possible. Great bunch of lads!
Tom P
We received exceptional service here. We felt very comfortable in the knowledge that we were buying a car at the right price which we knew was of the highest quality. If you want the best value for money and somewhere that you can trust then cartec is the place to go.
Peter O
What a top bunch of Guys and GREAT cars . Bought a SAAB 95 in top condition and ultra low mileage, fantastic looking car and drove like it was new. Nothing at all wrong with the car, service and overall expierience of buying a second hand car from Cartec North Sheilds. Would have no issue with recommending these guys or garage, top fellas.
Peter F
BOUGHT A CAR FROM THIS GARAGE LAST WEEK EXCELLENT CUTOMER SERVICE NO PRESSURE SALES WOULD RECOMEND A VISIT
Bill W
I went to Cartec showroom at Vroom with a view to exchanging my old vehicle for a newer model. I walked into the showroom and was warmly welcomed and invited to view the cars on the forecourt. There was no pressure but I was informed that if I required any information it would be readily supplied. There were several models but with their advice I opted for a SEAT IBIZA. I was given an excellent exchange value for my old car and purchased my new car. The after sales service has been excellent from very friendly staff. I would definitely go back to Cartec when I need to change again.
Lee H
Fantastic company from buying car to after care !! Never had a problem always give them my custom Happy happy Happy
Marie M
Have had a good experience with cartec don't push u in to buying let have a test drive which was great gave all history of the car me and family all now go to cartec friendly staff
Gary L
The sales staff were friendly and informative , had a slight issue with the fan which was covered by warranty and sorted without fuss. Would recommend Cartec to friends and family
Bill R
I wouldn't go anywhere else - great guys, great service and great prices
Shirley A
I was very impressed with the service I received when I bought my car, all the staff I spoke to were very friendly and helpful. I would recommend anyone to go to Cartec to purchase a car.
Kieron G
A fantastic experience from start to finish!! The moment I walked through the door at cartec I was made to feel welcome by the friendly ( and not pushy ) sales staff. The car was ready for me to pick up within a couple of days of me signing all the paperwork. I can't thank cartec enough, they're a good honest and trustworthy dealership who I would recommend anyone to buy a car off, I will also be taking it back for its service and mot when it's due
Michael S
My wife bought a Honda jazz. Very good service the car was immaculately turned out. Fully serviced with new brakes fitted. Also came with a 2 year warranty. Would certainly recommend and use again. Thanks lads.
Rebecca C
Excellent company,from choosing the car,to driving it away the professionalism of their staff/company is second to none. I had no idea what i was looking for when i arrived at cartec motor company and was met by a lovely trustworthy salesman who listened and helped me pick the right car to suit my needs,i thought i would find the whole experience stressful but I didnt nor did i feel pressured or rushed.When i found my car the company made the whole process quick and easy,with no suprise extra costs!!There communication with me during the sale was excellent.I couldnt be happier. Cartec go above and beyond to help you.A lot of companies could benefit from the way they work.
Vanessa T
very professional, friendly and helpful. Excellent cars and service provided throughout. Very reliable Would highly recommend to anyone
Sharon G
I recently bought a BMW M3 from Cartec Motor Company and my experience was really good from start to finish, they were recommended by a friend of mine, who had bought cars previously and uses their on site garage for m.o.t's etc....I dealt with Mark who was down to earth and honest...I never once felt preasurised into the purchase, like I have with other car dealers in the past. They were just genuinely helpful...my car is amazing runs like a dream and I will definitely use them again in the future and recommend them to my pals too
Mr C
The whole experience of buying my new Mini Cooper s was faultless from the test drive to the delivery I have to mention Quincy as he is so down to earth and did not push me to buy. Thanks to everyone at Cartec motor company
Gordon B
No pressure a wonderful experience so much help and advise from young mark anderson . A pleasure to do buisness with cartec . Also very happy with my new purchase also the salesman give a lot of good advice. Always take my vehicles there for servicing , its the first time 'i ve bought a vehicle from cartec it certainly wont be the last . One very happy customer
Sarah A
I recently purchased my new new vw golf diesel from this garage after spending ages searching for the right car. Very down to earth salesman who showed my the car which was exactly how he described it when i first contacted them, after looking over the car and all the paperwork i took the car out to get a good feel for its drive. The whole experience was excellent in a relaxed manner with no pushing from the salesman and a very fair price for my old car, all in all very pleased. A GREAT CAR FOR A FAIR PRICE
George G
We have had our new car for the past week with absolutely no problems. From choosing our car to driving it home the whole experience was fantastic. We turned up thinking of changing from our civic which was still under finance but because of the great part ex value we were given this enabled us to upgrade our car to an outlander. Our salesman was David who made sure we where completely confident with the car before we signed anything was great, my new car had pre delivery service including timing belt and water pump full mot and a 40 point check which they did find a few things and fixed or replaced my new car came with 12 month warranty 12 month ASAP breakdown cover and free MOTs for life over all a fantastic service and a massive thanks to the cartech guys. Geordie
Peter H
Very good experience from these chaps, very informative and knowledgeable of there cars. Overall would like thank them for my new car-very pleased
George G
At first i was a bit apprehensive about buying a car from a used car dealer as i have always bought my previous cars from a main dealer and mostly new. On arriving at the garage to view there Ford Fiesta i was pleasantly greeted and was shown the car then the sales guy left me to view at my leisure whilst he went back inside to get all the documents for me to look at . The Fiesta was very well presented and in really good order, i went back inside to have a good look through all the documents they had including checking how many owners the car had on the log book and a look through its service book. Everything being in order i asked about the possibility of having a drive of the car which i did and again everything was fine so we sat down and i agreed to purchase the Fiesta at a very good price. I waited 2 weeks before doing this review just to make sure everything was fine and things have been great and i have been very impressed in their manner towards everything. Well done
Sheila Colquhoun
Excellent service as usual from Mark Anderson at cartech thank you again
Liam Jamieson
Absolutely recommend this used car dealership. Friendly and very helpful made everything easy and simple. Took my part exchange gave me a good price more than we buy any car and have signed up one of their amazing service plans.
John B
Salesperson was excellent. He helped purchasing the car a very smooth process. Certainly recommended cartec to friends and family.